Privacy Policy

Modafinil Direct UK ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit modafinildirect.com, place orders, contact support, or interact with our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws. We are the data controller for the personal data we process.

1. Information We Collect

We may collect the following types of personal data:

Identity & Contact Data: Name, email address, phone number (e.g., WhatsApp), billing/shipping address.
Order & Transaction Data: Products purchased (e.g., modafinil tablets), payment details (processed securely via third-party gateways – we do not store full card info), order history.
Communication Data: Messages via WhatsApp (+44 7451 247910), emails to support@modafinildirect.com, or support tickets.
Technical & Usage Data: IP address, browser type, device info, pages visited, time/date of visits, referral sources (collected via cookies/analytics – see our Cookie Policy).
Marketing & Preferences Data: Consent preferences, subscription status for newsletters/updates (if applicable).

2. How We Collect Your Data

Directly from you: When you place an order, contact us, sign up, or fill forms.
Automatically: Via cookies, server logs, analytics tools (e.g., Google Analytics – anonymised where possible).
From third parties: Payment processors, shipping carriers (for delivery tracking), fraud prevention services.

3. How We Use Your Data (Lawful Bases)

We process your data only when we have a lawful basis:

Contract: To process orders, deliver products (next-day UK shipping), handle payments/refunds.
Legal Obligation: To comply with laws (e.g., record-keeping, anti-fraud, tax).
Legitimate Interests: Improve our site/services, prevent fraud, send essential order updates (you can object in some cases).
Consent: For marketing emails (if you opt-in) or non-essential cookies – you can withdraw consent anytime.

We do not use your data for automated decision-making or profiling that produces legal effects.

4. Sharing Your Data

We share data only when necessary:

Service providers: Payment gateways (e.g., Stripe/PayPal – encrypted), shipping partners (discreet delivery), hosting/analytics (EU/UK-based where possible).
Legal authorities: If required by law, court order, or to protect rights/safety.
No selling/sharing for marketing with third parties without consent.

5. Data Security & International Transfers

We use industry-standard security (SSL encryption, secure servers) to protect your data. Access is limited to authorised staff.

Data is primarily stored in the UK/EU. If transferred outside (e.g., to secure US providers), we use UK-approved safeguards (e.g., Standard Contractual Clauses, adequacy decisions).

6. Data Retention

We keep data only as long as necessary:

Order data: 6–7 years for tax/legal reasons.
Marketing consents: Until withdrawn.
Inactive accounts: Anonymised/deleted after 2–3 years.

7. Your Rights Under UK GDPR

You have rights including:

Access, rectification, erasure ("right to be forgotten").
Restriction, objection (e.g., to marketing).
Data portability.
Withdraw consent.
Complain to the ICO (ico.org.uk).

8. Cookies & Tracking

We use essential cookies for site function and analytics cookies (with consent). See our separate Cookie Policy for details (create this page next if needed).

9. Children's Privacy

Our site/services are not for under-16s. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy. Changes will be posted here with updated date. Continued use means acceptance.

11. Contact Us

For questions or to exercise rights:

Email: support@modafinildirect.com
WhatsApp: +44 7451 247910

Thank you for trusting Modafinil Direct UK. Your privacy matters to us.